Reporting Damaged Items:
If your order arrives with visible damage or is found to be damaged upon opening, please contact our customer service team within TEN days of receiving the shipment. Include your order number, a description of the damage, and attach clear photos.

Replacement or Refund:
We are committed to ensuring your satisfaction. Depending on the nature and extent of the damage, we will either send you a replacement for the damaged item(s) or issue a refund for the value of the damaged item(s). Our team will guide you through the resolution process.

Return of Damaged Items:
In some cases, we may request the return of the damaged items. If required, we will provide you with a prepaid shipping label for the return. Please do not discard the damaged items or packaging until instructed to do so.

Exclusions:
This policy covers items damaged during shipping. It does not cover damage caused by mishandling or misuse after delivery.

Claims Outside the Reporting Window:
Claims for damaged items must be reported within TEN days of receiving the shipment. Claims made outside this window may not be eligible for replacement or refund.

Shipping Carrier Liability:
We will work with the shipping carrier to resolve the issue and may require additional information to file a claim. Please keep all packaging materials and damaged items until the claim process is completed.

Contact Information:
To report a damaged item or if you have any questions about our Damaged Items During Shipping Policy, please contact our customer service team.